Privacy Policy

Welcome to Sodhkhoj.com (“we,” “us,” “our,” or “Sodhkhoj”). Sodhkhoj is Nepal’s premier online business directory, connecting users with local businesses, services, and products across Nepal.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.sodhkhoj.com and use our services.

By accessing or using Sodhkhoj.com, you agree to the terms of this Privacy Policy.

Information You Provide to Us

Account Registration

• Name, email address, phone number
• Business name and address (for business listings)
• Username and password
• Business category and description

Business Listings

• Business contact information (phone, email, website, physical address)
• Operating hours and location details
• Business descriptions, photos, and promotional materials
• Products and services offered
• Business registration details (where applicable)

User Reviews and Ratings

• Review content and ratings
• User display name (if provided)
• Date and time of review submission

Communications

• Email correspondence
• Customer support inquiries and chat messages
• Feedback and survey responses
• Contact form submissions

• Business partners and advertisers
• Social media platforms (if you connect your accounts)
• Public databases and business registries in Nepal
• Data aggregators and marketing partners

Service Provision

• Creating and managing user accounts
• Publishing business listings and directory information
• Processing and displaying reviews and ratings
• Facilitating communication between users and businesses
• Providing search functionality and personalized results
• Sending verification emails and SMS

Business Operations

• Sending transactional emails and service notifications
• Responding to customer support requests
• Detecting and preventing fraud, spam, and abuse
• Enforcing our Terms of Service
• Maintaining records for accounting and legal purposes

Marketing and Communications

• Sending promotional emails about our services (with consent)
• Displaying relevant advertisements
• Conducting market research and surveys
• Informing you about new features and updates
• Sending newsletters about Nepal's business landscape

Analytics and Improvements

• Analyzing user behavior and preferences
• Improving website functionality and user experience
• Testing new features and services
• Generating statistical reports and insights
• Optimizing search algorithms and recommendations

Legal Compliance

• Complying with applicable laws and regulations of Nepal
• Responding to legal requests and court orders
• Protecting our rights, property, and safety
• Resolving disputes and preventing illegal activities

Public Information

The following information is publicly accessible on Sodhkhoj.com:

• Business listings and contact information
• User reviews and ratings (with display names)
• Business photos and promotional content
• Business operating hours and location

Service Providers

We share information with trusted third-party service providers who assist us in:

• Website hosting and cloud infrastructure
• Payment processing through secure gateways
• Email and SMS delivery services
• Analytics and marketing tools
• Customer support platforms
• Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the specified purposes.

Business Partners

We may share aggregated, non-personally identifiable information with:

• Advertisers and marketing partners
• Business analytics firms
• Research organizations studying Nepal’s business ecosystem

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Respond to court orders and law enforcement authorities
• Enforce our Terms of Service and User Agreement
• Protect the rights, safety, and security of Sodhkhoj, our users, or others
• Investigate fraud, abuse, or security issues

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in accordance with applicable laws.

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication
• Employee training on data protection and privacy practices
• Encrypted storage of sensitive data
• Regular backups and disaster recovery plans

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using industry-standard measures, we cannot guarantee absolute security.

Access and Correction

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request a copy of your data in a portable format
• Review your listing information and transaction history

Account Management

You can:

• Update your account settings and preferences
• Modify your business listing information
• Delete your reviews and ratings
• Pause or unpublish listings temporarily
• Close your account (subject to legal retention requirements)

To exercise these rights, log in to your account or contact us at info@sodhkhoj.com.

Marketing Communications

You can opt out of promotional emails by:

• Clicking the “unsubscribe” link in our emails
• Updating your communication preferences in account settings
• Contacting us directly at info@sodhkhoj.com

Note: You will continue to receive transactional emails necessary for service provision (such as password resets and payment confirmations).

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations under Nepali law
• Resolve disputes and enforce agreements
• Maintain business records and audit trails

Retention Periods

• Active account data: Retained while the account is active
• Closed account data: Retained for 2 years for legal and audit purposes
• Transaction records: Retained for 5 years as required by tax laws
• Marketing data: Retained until consent is withdrawn
• Analytics data: Aggregated and anonymized after 26 months

When information is no longer needed, we will securely delete or anonymize it.

Sodhkhoj.com is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@sodhkhoj.com.

Sodhkhoj operates primarily in Nepal. If you access our services from outside Nepal, your information may be transferred to, stored, and processed in Nepal.

Data protection laws in Nepal may differ from those in your jurisdiction. By using our services, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

Our website may contain links to third-party websites, applications, or services such as business websites, social media platforms, and payment gateways.

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Any information you share directly with businesses listed on Sodhkhoj is governed by their own privacy policies, not ours.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

We will notify you of significant changes by posting the updated policy on our website, updating the “Last Updated” date, sending email notifications where applicable, or displaying a prominent notice.

Your continued use of Sodhkhoj.com after changes become effective constitutes acceptance of the revised Privacy Policy.

• Consent: When you provide explicit consent, such as for marketing communications
• Contract: To fulfill our service agreement with you
• Legal Obligation: To comply with Nepali laws and regulations
• Legitimate Interests: To improve our services, prevent fraud, and ensure platform security

• Email: info@sodhkhoj.com
• Phone: +977-9867388399
• Address: Butwal, Rupandehi, Lumbini, Nepal

We aim to respond to all privacy inquiries within 15 business days.